Projet automatique

Lisez-nous | Écoutes nous | Regarde nous | Rejoignez live Events | Désactiver les annonces | En ligne |

Cliquez sur votre langue pour traduire cet article:

Afrikaans Afrikaans Albanian Albanian Amharic Amharic Arabic Arabic Armenian Armenian Azerbaijani Azerbaijani Basque Basque Belarusian Belarusian Bengali Bengali Bosnian Bosnian Bulgarian Bulgarian Catalan Catalan Cebuano Cebuano Chichewa Chichewa Chinese (Simplified) Chinese (Simplified) Chinese (Traditional) Chinese (Traditional) Corsican Corsican Croatian Croatian Czech Czech Danish Danish Dutch Dutch English English Esperanto Esperanto Estonian Estonian Filipino Filipino Finnish Finnish French French Frisian Frisian Galician Galician Georgian Georgian German German Greek Greek Gujarati Gujarati Haitian Creole Haitian Creole Hausa Hausa Hawaiian Hawaiian Hebrew Hebrew Hindi Hindi Hmong Hmong Hungarian Hungarian Icelandic Icelandic Igbo Igbo Indonesian Indonesian Irish Irish Italian Italian Japanese Japanese Javanese Javanese Kannada Kannada Kazakh Kazakh Khmer Khmer Korean Korean Kurdish (Kurmanji) Kurdish (Kurmanji) Kyrgyz Kyrgyz Lao Lao Latin Latin Latvian Latvian Lithuanian Lithuanian Luxembourgish Luxembourgish Macedonian Macedonian Malagasy Malagasy Malay Malay Malayalam Malayalam Maltese Maltese Maori Maori Marathi Marathi Mongolian Mongolian Myanmar (Burmese) Myanmar (Burmese) Nepali Nepali Norwegian Norwegian Pashto Pashto Persian Persian Polish Polish Portuguese Portuguese Punjabi Punjabi Romanian Romanian Russian Russian Samoan Samoan Scottish Gaelic Scottish Gaelic Serbian Serbian Sesotho Sesotho Shona Shona Sindhi Sindhi Sinhala Sinhala Slovak Slovak Slovenian Slovenian Somali Somali Spanish Spanish Sudanese Sudanese Swahili Swahili Swedish Swedish Tajik Tajik Tamil Tamil Telugu Telugu Thai Thai Turkish Turkish Ukrainian Ukrainian Urdu Urdu Uzbek Uzbek Vietnamese Vietnamese Welsh Welsh Xhosa Xhosa Yiddish Yiddish Yoruba Yoruba Zulu Zulu

Virgin Blue `` perd '' un passager handicapé

000ggg_3
000ggg_3
Avatar
Écrit par éditeur

Australia’s disability watchdog has renewed calls for the power to prosecute airlines that fail disabled travellers, following an incident in which Virgin Airlines lost track of a deaf and mute passen

Australia’s disability watchdog has renewed calls for the power to prosecute airlines that fail disabled travellers, following an incident in which Virgin Airlines lost track of a deaf and mute passenger supposedly in its care.

The passenger, 38-year-old Saras Wati Devi, should have been accompanied by Virgin Blue staff as she transited alone from a domestic flight from Melbourne to Brisbane to get on a Virgin Pacific Blue flight to Nadi in Fiji.

Despite Virgin’s ”meet and assist” instruction on her itinerary, that did not happen. Ms Devi missed her flight and the airline lost track of her whereabouts for five hours.

Ms Devi’s nephew, Surge Singh, was alerted when he received a voicemail message from Virgin that ”he” had missed ”his” Fiji flight.

This set in train a flurry of questions from Mr Singh to Virgin. Mr Singh, who helped his aunt board the plane in Melbourne, said Virgin Blue did not even know which state in Australia his aunt might be in.

”Virgin Blue … were more worried about excuses so they wouldn’t have to do any work,” he said.

He called police, and said other members of his family were in tears.

After five hours, staff from another airline found Ms Devi in the airport just as police arrived.

Once she was found, Pacific Blue staff stayed with her until she boarded the next flight, Mr Singh said. The family was yet to receive an apology or explanation, he said.

The incident is the latest in a number of complaints against the four major carriers – Qantas, Jetstar, Tiger Airways and Virgin Blue – for failing disabled travellers.

”I think it’s most unfair that individuals have to pursue large airlines,” said the Human Rights Commission’s disability discrimination commissioner, Graeme Innes.

”I’ve called for self-start powers whereby I can take an airline to court if I feel they’ve acted inappropriately and this [incident] just demonstrates the importance of the Government granting that power.”

Mr Innes has been asking for these powers for four years, and has spoken to the Attorney-General and the parliamentary secretary for disabilities about the matter.